Returns & Refund Policy

FabCore X Supply

Effective Date: 02/23/2026

1. Return Window

We accept returns on eligible items within 30 days of delivery.

To qualify for a return:

The item must be unused and in original condition
All original packaging, manuals, and accessories must be included
A Return Merchandise Authorization (RMA) must be issued prior to return
Proof of purchase is required

Items returned without prior authorization will not be accepted.

2. Condition Requirements

Returned products must:

Show no signs of installation, use, modification, or damage
Be free of fuel, oil, wire, or consumables if applicable
Be packaged securely in original packaging

Items not meeting these requirements may be refused or subject to additional fees.

3. Non-Returnable Items

The following items are not eligible for return:

Final sale items
Products marked “Non-Returnable” on the product page
Custom or special-order items
Used, altered, or damaged products
Consumables (wire, tips, abrasives, etc.)

4. Freight Deliveries & Damage Inspection

For freight shipments:

Customers must inspect the shipment at delivery
Any visible damage must be noted on the delivery receipt before signing
Concealed damage must be reported within 48 hours of delivery

Failure to report freight damage within this timeframe may limit our ability to assist with claims.

5. Return Shipping & Fees

Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).

Original outbound shipping costs are non-refundable.

A 15% restocking fee applies to returns of equipment over $1,000.

Freight returns may incur additional carrier charges.

6. Refused Shipments

If a shipment is refused without prior authorization:

The order will be treated as a return
Return freight charges and applicable restocking fees may be deducted from the refund

7. Order Cancellations

Orders may be canceled for a full refund before shipment.

Once an order has shipped, it cannot be canceled and must follow the standard return process.

Custom or special-order items cannot be canceled once processing has begun.

8. Refund Processing

Once a returned item is received and inspected:

You will receive email confirmation of approval or rejection
Approved refunds will be issued to the original payment method
Refunds are typically processed within 2–5 business days after inspection

Financial institutions may require additional time to post funds.

9. Manufacturer Warranties

Many products sold by FabCore X Supply include a manufacturer’s warranty. Warranty claims are handled directly by the manufacturer in accordance with their policies.

Please refer to the manufacturer’s documentation for warranty coverage details.

10. How to Request a Return

To request a return authorization:

Email: sales@fabcorexsupply.com
Include your order number and reason for return.

Return instructions will be provided once approved.

Do not ship items back without an RMA.

FabCore X Supply
6108 Tiffield Way
Wake Forest, NC 27587
Email: sales@fabcorexsupply.com
Phone: (919) 435-2799