Privacy Policy

Last Updated: February 13, 2026

FabCore X Supply (“we,” “our,” or “us”) operates this website and related services to provide customers with access to products, information, and ecommerce functionality (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our Services.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the collection and use of personal information.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

Depending on your interaction with our Services, we may collect:

Contact Information: name, billing and shipping address, phone number, email address
Payment Information: payment details processed securely through third-party payment providers
Account Information: account credentials, preferences, and settings
Transaction Information: products viewed, purchased, returned, or exchanged
Customer Communications: information shared when contacting support
Device & Technical Data: IP address, browser type, device information, and usage data
Website Usage Data: interactions with our website and services

How We Collect Information

We may collect information:

Directly from you when you place an order, contact us, or use our website
Automatically through cookies and similar technologies
From service providers assisting us with operations
From business partners or third-party platforms

How We Use Personal Information

We use personal information to:

Process orders and payments
Fulfill shipping and delivery
Provide customer service and support
Manage accounts and transactions
Improve website performance and user experience
Prevent fraud and enhance security
Send order confirmations and service-related communications
Send marketing communications (you may opt out at any time)
Comply with legal obligations

Chat Assistant & Automated Communications

FabCore X Supply may provide an automated chat assistant to help customers with product information and support.

When using the chat assistant, we may collect:

Information you voluntarily provide in chat messages
Technical data such as IP address and device information
Chat interaction history and timestamps

Chat data may be used to:

Respond to inquiries
Improve service quality
Train and enhance automated systems
Prevent abuse or fraudulent activity

The chat assistant may be supported by third-party providers, including HighLevel, which may process data on our behalf.

Please do not share sensitive information (such as financial account numbers or Social Security numbers) through chat.

How We Share Personal Information

We may share personal information with:

Service providers assisting with payment processing, shipping, analytics, hosting, and customer support
Ecommerce platform providers, including Shopify
Marketing and advertising partners (where permitted by law)
Legal authorities when required to comply with law or legal process
Corporate affiliates or in connection with business transactions

We do not sell personal information in exchange for monetary compensation.

Shopify Relationship

Our store is hosted by Shopify. Information submitted through our website may be processed by Shopify to provide ecommerce services and improve platform functionality.

For additional information, please review the Shopify Privacy Policy at:
https://privacy.shopify.com

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Operate and improve website performance
Remember user preferences
Analyze website traffic
Support advertising and marketing efforts

You may adjust your browser settings to manage cookie preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Children’s Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Data Security & Retention

We use commercially reasonable measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Personal information is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on your location, you may have rights to:

Access personal information we hold about you
Request correction or deletion of your information
Request data portability
Opt out of targeted advertising or certain data sharing
Manage marketing communication preferences

To exercise these rights, please contact us using the details below.

International Transfers

Your information may be processed or stored in countries outside your place of residence. Where required, appropriate safeguards are used to protect your data.

To exercise these rights, please contact us using the details below.

Microsoft Partnership

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, you may contact us at:

FabCore X Supply
6108 Tiffield Way
Wake Forest, NC 27587
Email: sales@fabcorexsupply.com
Phone: (919) 435-2799